Shipping Policy

We are committed to providing fast, reliable, and convenient shipping services to ensure every customer receives their order smoothly and on time. Please review the following shipping information before placing an order.

Order Processing Time

All orders are carefully reviewed, prepared, and processed after payment confirmation.

  • Processing time: 1–3 business days
  • Orders are processed on business days only
  • During high-demand seasons or promotional events, processing times may be slightly extended

Customers will receive an order confirmation email after successfully placing an order.

Shipping Time

We proudly offer worldwide shipping with reliable delivery services.

  • Estimated delivery time: 6–12 business days
  • Expedited shipping options are available
  • Delivery times may vary depending on destination, carrier operations, customs processing, weather conditions, and seasonal demand

While we work hard to ensure timely delivery, occasional delays outside our control may occur.

Free Shipping

We proudly provide free shipping on all products.

There are no additional standard shipping charges added during checkout.

Order Tracking

Once an order has been shipped, customers may receive shipping confirmation and tracking information when available.

Tracking updates may take some time to appear after shipment depending on the carrier system.

Customers can use the tracking information to monitor delivery progress.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully verify:

  • Recipient name
  • Shipping address
  • Postal code
  • Contact information

We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by customers.

Failed Delivery & Returned Packages

If a package is returned due to unsuccessful delivery attempts, incorrect address information, or refusal of delivery, customers may be responsible for additional reshipping costs where applicable.

Customers are encouraged to monitor tracking updates and remain available to receive deliveries when necessary.

Customs & Delivery Delays

International shipments may occasionally experience delays due to customs inspections, transportation disruptions, local carrier operations, weather conditions, or holiday periods.

We appreciate customer patience and understanding in situations where delivery times are affected by external factors beyond our control.

Damaged or Lost Packages

If a package arrives damaged or appears to be lost during transit, customers should contact our customer support team promptly.

To assist with the investigation process, customers may be asked to provide:

  • Order number
  • Shipping details
  • Photos of damaged packaging or products if applicable

We will work with shipping carriers to help resolve the issue as quickly as possible.

Order Modifications & Cancellations

Customers who wish to modify or cancel an order should contact customer support immediately after placing the order.

Once an order has entered processing or shipment stages, modifications or cancellations may no longer be possible.

Shipping Restrictions

Certain products or destinations may occasionally experience shipping limitations depending on carrier availability and regional delivery conditions.

If shipping restrictions apply to an order, our customer support team will contact the customer with available options.

Currency Information

All prices displayed on our website are shown in USD.

Additional currency conversion fees charged by banks or payment providers may vary depending on the customer’s payment method and financial institution.

Customer Support

Our customer service team is always available to assist with shipping-related questions, order updates, delivery concerns, and general support inquiries.

We are committed to providing a smooth, secure, and reliable shopping experience from checkout to delivery.

Thank you for shopping with us and trusting us to be part of your special occasions and memorable moments.